Privacy Policy

When you book a room or use our services, yeah, we need some basic stuff to make your stay happen. Here's what that looks like:

• Personal Details: Your name, email, phone number, and address. Pretty standard booking info that any hotel needs.
• Payment Information: Credit card details for reservations and services. We use secure payment processors - we don't just write this stuff down on a napkin.
• Stay Preferences: Room type you like, dietary restrictions for our restaurant, spa treatment preferences. Basically anything that helps us give you a better experience.
• Communication Records: Emails and calls with our team. Sometimes you ask for extra pillows at 2am, and we keep track so we can deliver.
• Website Data: Cookies, IP addresses, browsing behavior. The usual digital footprint stuff that helps our website actually work properly.

We're not collecting anything weird or unnecessary. Just what we genuinely need to run a proper mountain resort and make sure your stay is exactly what you hoped for.

Alright, so here's where your info goes and why:

• Making Your Reservation: Can't book you a suite without your name and payment details, right? This is the obvious one.
• Improving Your Experience: If you mentioned last time that you love mountain views, we'll try to remember that for your next visit.
• Keeping You Updated: Confirmation emails, special offers on spa packages, updates about our wine tastings. We won't spam you, promise.
• Safety and Security: Sometimes we gotta verify identities or investigate if something sketchy happens. It's rare, but it's part of keeping everyone safe.
• Legal Stuff: Occasionally we're required by law to keep certain records. Taxes, regulations, that kind of fun paperwork.
• Marketing (If You're Cool With It): We might tell you about our new wellness programs or special winter packages. But only if you've said it's okay.

Bottom line? We use your info to run the hotel and make your stay awesome. We're not selling your data to random companies or doing anything shady with it.

We're pretty protective of your info, but there are a few situations where we need to share it:

• Payment Processors: Companies like Stripe or PayPal that handle the actual credit card transactions. They're legit and secure.
• Service Partners: If you book an outdoor adventure activity through us, we gotta tell the guide company your name. Same with airport transfers or other concierge services.
• Tech Support: Our website hosting company and IT folks who keep everything running smoothly. They see the backend data but they're under strict agreements.
• Legal Requirements: If a court order shows up or law enforcement has a valid reason to ask, we're legally obligated to cooperate.
• Business Transitions: If we ever sold the resort or merged with another company (not planning on it, but you never know), your data would transfer with proper protections.

That's it. We don't sell your email to marketing lists or share your preferences with third parties for their own profit. Your data stays in the family, so to speak.

Yeah, we use cookies. Not the chocolate chip kind, unfortunately. Here's the deal:

• Essential Cookies: These make the website actually function. Like remembering what's in your booking cart or keeping you logged in. Can't really turn these off if you want the site to work.
• Analytics Cookies: Help us see which pages people visit most, how long they stay, what they click on. It's anonymous data that helps us make the site better.
• Marketing Cookies: Track whether you came from an ad and help us show you relevant content. You can usually opt out of these through your browser settings.

Most browsers let you control cookie settings pretty easily. Just know that blocking all cookies might make some parts of our site act weird or not work at all. Your call though.

Security isn't just a buzzword for us. Here's what we actually do:

• Encryption: All payment info and personal data gets encrypted. That means it's scrambled up so hackers can't read it even if they somehow got access.
• Secure Servers: Our data sits on protected servers with firewalls, regular security updates, and monitoring systems.
• Limited Access: Only staff members who genuinely need your info to do their jobs can see it. The housekeeping team isn't reading your credit card numbers.
• Regular Audits: We review our security practices regularly and update them when new threats pop up.
• Staff Training: Our team learns about data protection and privacy best practices. They know this stuff matters.

Look, no system is 100% hack-proof - anyone who tells you that is lying. But we take this seriously and do everything reasonably possible to keep your info safe.

It's your data, and you've got rights. Here's what you can do:

• Access Your Info: Want to see what we have on file about you? Just ask. We'll show you.
• Correct Mistakes: If we've got your email wrong or outdated address, let us know and we'll fix it.
• Delete Your Data: Want us to erase your information? We can do that, though we might need to keep some stuff for legal or accounting reasons.
• Opt Out of Marketing: Sick of our emails? There's an unsubscribe link in every message, or just tell us directly.
• Data Portability: You can request a copy of your data in a format that's easy to transfer elsewhere.
• Object to Processing: In some cases, you can tell us to stop using your data for specific purposes.

To exercise any of these rights, just email us at reservations@bryndalithquintar.info or call (604) 555-0247. We'll get back to you within a reasonable timeframe - usually a few days.

We don't keep your info forever. Here's our approach:

• Active Guest Records: If you're staying with us regularly, we keep your preferences and history to make future visits smoother.
• Past Guest Records: After your last stay, we typically keep basic booking info for about 7 years for accounting and tax purposes. That's the legal requirement in Canada.
• Marketing Lists: If you haven't opened our emails in ages or haven't stayed in years, we'll eventually clean you from our active marketing database.
• Website Cookies: These usually expire after a set period - anywhere from a session to a couple years depending on the type.

When we don't need data anymore, we delete it securely. We're not hoarding info just for the sake of it.

Our website isn't designed for kids under 13, and we don't knowingly collect data from children. If you're booking a family stay, that's totally fine - but the adult makes the reservation and provides their own information.

If we somehow find out we've accidentally collected a kid's personal info, we'll delete it right away. Parents, if you think this has happened, let us know immediately.

Sometimes our website links to other sites - maybe a local tour operator or a partner service. Once you click those links and leave our site, you're playing by their privacy rules, not ours.

We try to partner with reputable companies, but we can't control what they do with your information. So definitely check their privacy policies if you're concerned.

Privacy laws change, technology evolves, and sometimes we update our practices. When we make significant changes to this policy, we'll let you know by:

• Updating the "Last Updated" date at the top of this page
• Sending an email to guests with upcoming reservations
• Posting a notice on our homepage for a reasonable period

We won't make major changes that affect your existing data without giving you a heads up first. It's just the right thing to do.

We're located in British Columbia, Canada, and our primary servers are here too. That means Canadian privacy laws apply - specifically PIPEDA (Personal Information Protection and Electronic Documents Act).

If you're visiting from the EU, UK, California, or anywhere else with strong privacy laws, you've got extra rights under those regulations too. We respect those and will work with you to honor them.

Just keep in mind that when you book with us from another country, your data might cross borders. We'll protect it according to this policy regardless of where you're from.